Customer Success & Onboarding Lead
Ensure organizations can successfully understand, configure and use AfriEv for event setup, credentials, and access control.
AfriEv, a product being developed under Sfaret Technologies, is building a modern platform for organizations to manage events, registrations, participants, visitors, credentials, access verification, certificates, QR-based check-ins and other event operations from one platform.
These are early-stage team opportunities. Initial roles may not come with a fixed salary while the venture is being developed and commercialized. Selected team members may participate through an equity, incentive, commission, or other agreed contribution-based arrangement, depending on the role, responsibilities and level of commitment. As AfriEv grows and funding/revenue becomes available, compensation structures may evolve.
Role Overview
The Customer Success Lead will make sure organizations can successfully understand, configure and use AfriEv.
Responsibilities
- •Onboard new organizations
- •Demonstrate AfriEv to customers
- •Help administrators understand the platform
- •Assist organizations with event setup
- •Understand customer problems
- •Collect customer feedback
- •Report recurring issues to the product team
- •Help create onboarding documentation
- •Develop customer training materials
- •Maintain relationships with customers
- •Support customer retention
- •Identify opportunities for customers to use additional AfriEv features
Key Skills
Requirements & Qualifications
- •Patient, customer-centric approach with strong problem-solving skills
- •Ability to translate technical steps into clear, simple instructions for users
- •Strong organizational skills and detail orientation
Who We Are Looking For
We are looking for people who are interested not only in having a job, but in helping build a product, develop the market, create partnerships and take AfriEv from product development to real-world adoption:
- Self-motivated and proactive
- Comfortable in early-stage environment
- Interested in technology & innovation
- Good communicators
- Able to work independently
- Willing to learn
- Focused on market growth & results
- Excited about building from early stage
You do not need to have years of experience. Strong students, graduates, early-career professionals and experienced professionals are welcome to apply.
What We Offer at This Stage
- Opportunity to join an early-stage technology venture
- Direct involvement in product and business decisions
- Practical experience building a technology product
- Leadership responsibilities
- Opportunity to work directly with the founding team
- Equity participation where applicable
- Performance-based incentives
- Sales/partnership commissions where applicable
- Opportunities to grow into leadership positions as AfriEv expands
- Experience working with real organizations and customers
Compensation will depend on the role, contribution, commitment, business stage and applicable agreement. No specific equity percentage is guaranteed simply by applying.
Important Information
This is an early-stage opportunity. AfriEv is not currently recruiting for traditional salaried positions for these roles. The venture is being developed and prepared for market entry. As a result, initial participation may be structured through equity, incentives, commissions, or other agreed arrangements rather than a fixed salary.
Any equity arrangement will be documented separately and will be subject to agreed terms, including role, contribution, vesting and other applicable conditions.
Build with us. Grow with us. Take AfriEv to the market.
AfriEv is being built for organizations that need a better way to manage events, participants, credentials and access.
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